Privacy Policy of IntellectBet Casino

This Privacy Policy explains how IntellectBet Casino (“IntellectBet”, “Casino”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you access or use our website, mobile-optimized site, and any related services (collectively, the “Services”).

By creating an account, using the Services, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your data as described here.

If you do not agree with this Privacy Policy, you must not use our Services.

1. Data Controller and Contact Details

The Services are operated by:

Casiworx N.V.
Trading as IntellectBet Casino
Registered and operating under the jurisdiction of Curaçao
(“Casiworx N.V.” or the “Operator”)

For any questions or requests regarding this Privacy Policy or your personal data, you may contact us at:

Where applicable law requires the appointment of a representative or data protection officer, details will be provided on our website or upon request.

This Privacy Policy applies to:

  • Visitors to our website
  • Registered players and account holders
  • Participants in promotions, tournaments, VIP programs, and loyalty schemes
  • Users who contact our customer support or interact via our global chat or other communication tools

We process personal data in accordance with applicable data protection and gambling regulations in the jurisdictions in which we operate. Depending on your location, our legal bases for processing may include:

  • Performance of a contract (to provide you with the Services)
  • Compliance with legal obligations (e.g., AML/CTF, KYC, fraud prevention, responsible gambling obligations, accounting, and regulatory reporting)
  • Legitimate interests (e.g., security, service improvement, dispute handling, prevention of abuse)
  • Your consent (e.g., for certain marketing communications, cookies where required by law)

3. Personal Data We Collect

We collect and process different categories of data depending on how you use our Services.

3.1 Registration and Account Data

When you create and maintain an account, we may collect:

  • Full name
  • Date of birth and age verification data
  • Country of residence and nationality (where required)
  • Address (street, city, postal code, country)
  • Email address
  • Telephone number and/or mobile number
  • Username / nickname and password
  • Preferred language and currency
  • Account settings and preferences

3.2 Verification and KYC / AML Data

In line with Curaçao Gaming Control Board requirements and international AML/CTF standards, and in particular when you reach our KYC thresholds (e.g., cumulative deposits of €2,000, withdrawals, or risk-based triggers), we may request and process:

  • Copy of a valid government-issued ID (e.g., passport, ID card, driving licence)
  • Proof of address (e.g., utility bill, bank statement, government letter)
  • Proof of ownership and/or details of payment methods used (e.g., redacted card copy, wallet screenshots, bank statements)
  • Source of funds / source of wealth information where required
  • Additional information or documentation requested by regulators or our compliance team

3.3 Financial and Transaction Data

To process deposits, withdrawals, bonuses, and gameplay, we may process:

  • Deposit and withdrawal records (amounts, dates, methods, currencies)
  • Partial payment instrument details (e.g., masked card numbers, e-wallet identifiers, transaction IDs)
  • Cryptocurrency transaction identifiers and wallet addresses used to transact with us
  • Bonus activation, wagering, and completion records
  • Account balances, bets, wins, losses, and reward accruals

We do not store full payment card details; these are processed by secure, PCI-compliant payment providers.

3.4 Gameplay and Usage Data

To operate the casino, comply with regulatory requirements, and optimize user experience, we may collect:

  • Game selections and history (slots, table games, live casino, crash/instant games, etc.)
  • Bets placed, outcomes, RTP-related information, and gameplay patterns
  • Tournaments participation and leaderboard positions
  • VIP level, loyalty points, Rewards Calendar activity and reward collection
  • Session durations, frequency of play, and responsible gaming limit usage

3.5 Device, Technical, and Log Data

When you access our Services via desktop or mobile, we may automatically collect:

  • IP address and approximate geolocation (country, region, city level, where allowed)
  • Device information (device type, operating system, browser type and version, screen resolution, language settings)
  • Log data (access times, pages visited, clicks, referring/exit pages, error logs)
  • Unique identifiers (cookies, session tokens, device identifiers, where applicable)

This data is used for security, fraud prevention, compliance with jurisdictional restrictions, and service improvement.

3.6 Communication and Interaction Data

When you interact with us or with other players, we may process:

  • Records of communications with customer support (live chat, email, internal messages)
  • Content of inquiries, complaints, and dispute correspondence
  • Global chat messages and other community interactions (including nicknames, timestamps, and in some cases, system-generated announcements of wins or tournament results)
  • Subscriptions, consents, and preferences for marketing communications

3.7 Marketing and Analytics Data

Subject to applicable law and your choices, we may collect:

  • Data on the effectiveness of marketing campaigns (e.g., opened emails, clicks, sign-ups)
  • Referral data (e.g., affiliate links, campaign IDs)
  • Segmentation data used for personalized offers and promotions (e.g., preferred games, deposit patterns, VIP tier)

4. How We Use Your Personal Data

We process your personal data for the following purposes:

4.1 To Provide and Operate the Services

  • Creating, managing, and maintaining your player account
  • Providing access to our games library, including slots, table games, live casino, crash/instant games, and tournaments
  • Processing deposits, withdrawals, and internal account transfers
  • Managing bonuses, promotions, Rewards Calendar, VIP Club, and loyalty rewards
  • Enabling participation in global chat and community features
  • Verifying your identity, age, and eligibility to gamble
  • Conducting KYC/AML/CTF checks and ongoing monitoring
  • Ensuring compliance with licensing conditions and Curaçao Gaming Control Board requirements
  • Preventing, detecting, and investigating fraud, money laundering, terrorist financing, and other unlawful activities
  • Fulfilling accounting, tax, and record-keeping obligations
  • Enforcing jurisdictional restrictions and blocked-country policies

4.3 To Ensure Security and Integrity

  • Protecting your account and our systems from unauthorized access
  • Monitoring for suspicious activities, multiple accounts, bonus abuse, or collusion
  • Implementing technical and organizational security measures (e.g., SSL encryption, firewalls, access controls)
  • Managing disputes, chargebacks, and security incidents

4.4 To Promote Responsible Gambling

  • Offering and enforcing deposit, loss, wager, and session limits
  • Providing self-exclusion and time-out tools
  • Monitoring activity to identify potential problem gambling patterns, where required by law
  • Providing information and referrals to responsible gambling support organizations

4.5 To Communicate With You

  • Sending service-related notifications (e.g., account changes, verification requests, policy updates)
  • Responding to your support requests and complaints
  • Notifying you about technical issues, maintenance, or changes to our Services

4.6 For Marketing and Personalization (Where Permitted)

  • Sending you promotional offers, bonuses, tournaments, and VIP invitations
  • Customizing content, offers, and recommendations based on your profile and preferences
  • Conducting surveys and satisfaction studies to improve our Services

You can opt out of direct marketing communications at any time (see Section 10).

4.7 For Analytics and Service Improvement

  • Analyzing performance, usage patterns, and game popularity
  • Improving platform design, navigation, and user experience
  • Testing and deploying new features and functionalities
  • Producing aggregated, anonymized statistics for internal reporting

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Enable essential functions (e.g., login, session management, security)
  • Remember your preferences (e.g., language, currency, game filters)
  • Analyze traffic and usage for performance and service improvement
  • Support marketing and affiliate tracking where permitted

Types of cookies may include:

  • Strictly necessary cookies: required for core site functionality
  • Functional cookies: remember your preferences
  • Performance/analytics cookies: help us understand how the site is used
  • Marketing/advertising cookies: support targeted offers and affiliate attribution

You can manage cookies through your browser settings and, where required by law, via our cookie consent tool. Disabling certain cookies may affect the functioning or performance of the Services.

For more information, please refer to our separate Cookie Policy (where provided) or contact support.

6. Sharing and Disclosure of Personal Data

We do not sell your personal data. We may share your data with:

6.1 Group Companies and Operators

  • Casiworx N.V. and any affiliated entities involved in operating, managing, or supporting IntellectBet Casino, for purposes described in this Policy.

6.2 Service Providers and Processors

We use trusted third-party providers who process data on our behalf under appropriate contractual safeguards, including:

  • Payment processors, banks, and e-wallet/crypto payment providers
  • Identity verification, KYC, and AML/CTF service providers
  • Game software providers and platform integrators
  • IT infrastructure, hosting, and security providers
  • Email, SMS, and marketing automation platforms
  • Analytics and anti-fraud solution providers
  • Customer support and CRM tools

These providers are only permitted to process your data according to our instructions and for specified purposes.

6.3 Regulatory, Law Enforcement, and Compliance Disclosures

We may be legally required to disclose your data to:

  • The Curaçao Gaming Control Board and other relevant regulators
  • Law enforcement agencies, courts, and governmental authorities
  • Financial intelligence units and other AML/CTF authorities

Such disclosures occur where necessary to comply with legal or regulatory obligations, to respond to lawful requests, or to protect our rights, the rights of our customers, or public safety.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, your data may be transferred to the acquiring or successor entity, subject to continued protection consistent with this Policy.

6.5 Other Players and Public Areas

  • When you participate in global chat or other community features, your chosen nickname and messages may be visible to other players.
  • System messages may publicly display certain non-sensitive information (e.g., your nickname and game win announcements, tournament rankings, leaderboard entries) as part of the gaming experience.

You should not share personal, financial, or sensitive information in public or community areas.

7. International Transfers of Personal Data

Due to the international nature of online gaming operations, your data may be transferred to and processed in countries outside your country of residence, including outside the European Economic Area (EEA), where data protection laws may differ.

When we transfer personal data internationally, we:

  • Take appropriate steps to ensure a suitable level of protection, and
  • Use lawful transfer mechanisms where required (e.g., contractual safeguards, such as standard contractual clauses, or equivalent arrangements).

By using the Services, you acknowledge that your data may be processed in jurisdictions where our servers, service providers, or group companies are located, subject to appropriate safeguards.

8. Data Security

We implement technical and organizational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These include:

  • 256-bit SSL encryption for data in transit
  • Firewalls, intrusion detection and prevention systems
  • Access controls, role-based permissions, and logging
  • Secure storage of encrypted passwords and sensitive data
  • Regular security testing, monitoring, and audits
  • Staff training and internal policies on data protection and confidentiality

While we take reasonable precautions, no system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for securing your devices.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected or as required by law, including:

  • To operate and manage your account
  • To comply with AML/CTF, gambling, tax, and accounting obligations
  • To handle disputes, chargebacks, and legal claims
  • To maintain records required by regulators

In many regulated gambling environments, this may mean retaining certain data for a minimum number of years after account closure. When data is no longer required, we will securely delete, anonymize, or aggregate it in accordance with applicable law and our internal policies.

10. Your Rights and Choices

Your rights depend on your jurisdiction and applicable law. Subject to those laws and certain exceptions, you may have the right to:

  • Access: Request confirmation as to whether we process your personal data and receive a copy of the data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete personal data.
  • Erasure: Request deletion of your personal data where no longer necessary, or where processing is unlawful, subject to regulatory retention obligations.
  • Restriction: Request that we restrict processing of your data in certain circumstances.
  • Portability: Receive certain data you provided to us in a structured, commonly used, machine-readable format and request that we transmit it to another controller, where technically feasible.
  • Objection: Object to processing based on our legitimate interests, including profiling, where applicable.
  • Withdraw Consent: Where processing is based on your consent (e.g., certain marketing), you may withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

You also have the following choices:

  • Marketing communications: You may opt out of email or SMS marketing at any time by using the unsubscribe link in our messages or by contacting support. We may still send you non-marketing, service-related communications (e.g., account or legal notices).
  • Responsible gambling limits: You can set or adjust your deposit, loss, wager, and session limits, or request self-exclusion, through your account or by contacting support.
  • Cookies: You can manage cookies through your browser and, where applicable, our cookie consent tool.

To exercise your rights or for any privacy-related queries, contact us at: support@intellectbet.com. We may request additional information to verify your identity before responding.

If you believe your rights have been violated, you may also have the right to lodge a complaint with a competent data protection authority in your jurisdiction, where applicable.

11. Age Restrictions

IntellectBet Casino is strictly not available to persons under the legal age for online gambling in their jurisdiction (typically 18 years or older, or higher where required by local law).

We take reasonable steps to prevent underage gambling, including age verification checks. If we discover that we have collected data from a minor or that an account is being used by an underage person:

  • The account will be closed,
  • Any activity may be voided in accordance with our Terms and Conditions, and
  • Personal data will be handled in line with legal obligations.

If you believe that a minor has provided us with personal data, please contact us immediately at support@intellectbet.com.

12. Third-Party Websites and Content

Our Services may contain links to third-party websites, applications, or services (including payment providers, game studios, affiliates, or responsible gambling organizations). These third parties operate independently from us and have their own privacy policies.

We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

13. Automated Decision-Making and Profiling

As part of operating a regulated online casino, we may use automated processing and profiling for purposes including:

  • Fraud detection and prevention
  • AML/CTF risk assessment and monitoring
  • Enforcement of bonus terms, multiple-account detection, and abuse prevention
  • Responsible gambling monitoring and risk indicators
  • Personalization of offers, bonuses, and promotions

Where required by law, we will ensure that you have the right to request human review of decisions that produce legal or similarly significant effects, and to express your point of view and contest such decisions.

14. Responsible Gambling and Data Use

We use certain personal and gameplay data to support our responsible gambling obligations, including:

  • Enabling you to set and manage responsible gambling tools
  • Monitoring for indicators of excessive or harmful gambling behavior (where required or permitted by law)
  • Contacting you or imposing account measures where our systems indicate a potential risk, in line with our regulatory obligations and internal policies

These activities are carried out with the objective of protecting you and complying with applicable regulations.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Legal or regulatory requirements
  • Our Services, technologies, or business operations
  • Industry standards and best practices

We will post the updated Privacy Policy on our website with a revised “Last updated” date. Where required by law or where changes are material, we will notify you via email, on-site notification, or other appropriate means.

Your continued use of the Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any updates, you must stop using the Services and may request account closure.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact:

IntellectBet Casino – Privacy / Data Protection
Email: support@intellectbet.com

We will review and respond to your request within a reasonable timeframe and in accordance with applicable laws and regulations.