RESPONSIBLE GAMBLING POLICY

IntellectBet Casino

1. Our Commitment to Responsible Gambling

IntellectBet Casino is operated by Casiworx N.V. under the jurisdiction of Curaçao and holds a valid Certificate of Operation from the Curaçao Gaming Control Board while its full licence is pending. Within this regulatory framework, we are committed to providing an entertainment-focused gambling environment where:

  • Gambling is a form of leisure, not a way to make money
  • Players are protected from excessive or underage gambling
  • Player funds, data and privacy are safeguarded
  • Regulatory requirements and industry best practices for responsible gambling are met

This Responsible Gambling Policy applies to all players who use the IntellectBet Casino website and related services.

2. Principles of Responsible Gambling

We design our products, promotions and procedures around the following principles:

  1. Gambling should be entertaining and optional.
  2. Players should remain in control of their time and money.
  3. Vulnerable players should be protected.
  4. Minors must be prevented from accessing our services.
  5. Information about risks and support must be clear and accessible.
  6. We must comply with Curaçao Gaming Control Board rules, including responsible gaming and anti–money laundering (AML) standards.

3. Recognising Problem Gambling

Most players gamble for fun and remain in control. However, gambling can become problematic when it starts to interfere with personal, financial or social well‑being.

You may be at risk of gambling harm if you recognise several of the following:

  • You gamble with money you cannot afford to lose.
  • You chase losses or believe a “big win” will fix your financial problems.
  • You borrow money, sell possessions, or use funds needed for rent, bills or essentials.
  • You hide or lie about your gambling from family, friends or colleagues.
  • You feel anxiety, guilt, irritability or depression related to gambling.
  • You neglect work, studies, family or social obligations to gamble.
  • You find it difficult to stop playing, even when you intend to.
  • You regularly exceed the time or money limits you set for yourself.

If you recognise these signs, we strongly recommend you use our responsible gambling tools and seek professional support.

4. Staying in Control: Safe Gambling Guidelines

To help you keep gambling as a form of entertainment, we recommend:

  • Set a clear budget before you start playing and never exceed it.
  • Only gamble with disposable income, never with money for essentials (rent, bills, food, loans).
  • Set time limits for each session and take regular breaks.
  • Do not gamble when you are tired, stressed, depressed, under the influence of alcohol or drugs.
  • Do not chase losses. Treat money lost as the cost of entertainment.
  • Do not view gambling as a way to earn a living or solve financial problems.
  • Keep track of your play history and transactions in your account.
  • Use the tools described below (limits, time-outs, self-exclusion) if you feel your control is weakening.

5. Responsible Gambling Tools at IntellectBet

In line with Curaçao requirements and industry standards, IntellectBet provides a range of tools to help you manage and, if needed, restrict your gambling.

All limits described below are applied to your IntellectBet account only and do not affect any other gambling accounts you may hold elsewhere.

5.1 Deposit Limits

You can set daily, weekly and/or monthly deposit limits to control how much money you can add to your account within a chosen period.

  • Once a lower limit is set, it takes effect immediately.
  • Requests to increase or remove a limit may be subject to a cooling‑off period, during which the higher limit will not apply.

Deposit limits can be set or adjusted in your account under “Responsible Gambling” or by contacting Customer Support.

5.2 Wagering / Stake Limits

You may set daily, weekly or monthly wagering limits (total amount you can bet during a period). Once you reach your limit, further betting will be blocked until the period resets.

5.3 Loss Limits

Loss limits allow you to cap the net amount you can lose over a defined period (daily, weekly or monthly). When your loss limit is reached:

  • You will not be able to place further bets until the limit period has elapsed.

Loss limits are an effective tool if you find it difficult to stop after losing.

5.4 Session Time Limits & Reality Checks

To help you monitor the time you spend gambling, we provide:

  • Session time limits – you can set a maximum duration for each continuous session. When the limit is reached, you will be automatically logged out or blocked from further play until a defined break has passed.
  • Reality checks – optional pop‑up reminders at set intervals (for example every 30 or 60 minutes) showing how long you have been playing and your net result. You must actively acknowledge these messages to continue playing.

5.5 Account Cooling‑Off / Time‑Out

If you need a short break from gambling, you can apply a temporary time‑out for a defined period (for example 24 hours, 7 days or 30 days).

During a time‑out:

  • You will not be able to deposit or wager.
  • You may still receive account‑related communications (e.g. withdrawal or verification notices), but marketing communications may be restricted where technically feasible.

Time‑outs can be requested via your account or by contacting Customer Support.

5.6 Self‑Exclusion

If you believe you are at risk of problem gambling or have developed a gambling problem, you should self‑exclude.

Self‑exclusion is a serious measure and is designed to protect you for a longer period.

  • You may request self‑exclusion for a minimum period (for example 6 months) or for a longer fixed term, up to and including permanent exclusion.
  • During self‑exclusion you will not be able to log in, deposit or gamble.
  • Where technically feasible, we will take reasonable steps to prevent marketing communications being sent to self‑excluded accounts.

To request self‑exclusion:

  • Use the “Responsible Gambling” section in your account (where available); or
  • Contact Customer Support via live chat or email from your registered email address, clearly stating that you wish to self‑exclude and the desired duration.

Once a self‑exclusion is in place, it cannot be cancelled or shortened until the agreed period has expired. At the end of the self‑exclusion period, your account may remain closed unless you expressly request reactivation and pass any required checks. We reserve the right to refuse reactivation in our sole discretion where we believe continued exclusion is in your best interests.

5.7 Blocking Bonuses and Promotions

If you consider that bonuses or promotional offers encourage you to gamble more than you intend, you may:

  • Opt out of marketing communications in your account preferences; and/or
  • Contact Customer Support and request that your account be excluded from receiving bonuses or specific promotion types, where technically feasible.

6. Underage Gambling

IntellectBet strictly prohibits access to its services by anyone under the age of 18, or any higher minimum age required in the player’s jurisdiction.

6.1 Age Verification

As part of our Know Your Customer (KYC) and AML obligations:

  • We verify the age and identity of players when cumulative deposits reach €2,000, when a withdrawal is requested, or earlier where risk‑based checks require it.
  • Verification may require valid, government‑issued photo identification and proof of address.

If we discover or reasonably suspect that you are underage:

  • Your account will be suspended and may be permanently closed.
  • All transactions may be voided.
  • Any winnings may be forfeited and, where required by law, any deposits may be returned to a payment method in the name of a verified adult.

6.2 Protecting Minors at Home

If you share a device or environment with minors, we recommend:

  • Always logging out of your IntellectBet account when not in use.
  • Not saving passwords or payment details on shared devices.
  • Using parental control and content‑filtering software to block access to gambling sites, such as:

Parents or guardians who suspect that a minor has accessed our services should contact Customer Support immediately.

7. Information, Transparency and Player Records

We support informed decision‑making by providing:

  • Clear information about game rules and mechanics.
  • Display of return‑to‑player (RTP) percentages where supplied by providers.
  • Access to your account history, including:
    • Deposits and withdrawals
    • Bets placed and results
    • Bonuses claimed and wagering activity

You can use these records to monitor your gambling behaviour and evaluate whether you are staying within your intended limits.

8. AML, KYC and Protection from Financial Harm

While AML and KYC procedures primarily address financial crime, they also support responsible gambling by:

  • Verifying that the account holder is a real, identifiable adult.
  • Helping to detect unusual or high‑risk activity patterns.
  • Allowing us to intervene where activity may indicate financial or gambling‑related harm.

As part of this framework:

  • We may request additional documentation to verify your identity, address, and payment methods.
  • We may impose or adjust deposit, wagering or withdrawal limits and/or suspend accounts where we identify elevated risk or non‑compliance.

Failure to provide requested information may result in restrictions, suspension or closure of your account.

9. External Support and Professional Help

If you are concerned about your gambling, or about someone close to you, we encourage you to seek professional, confidential help. The following organisations provide information, support and counselling (availability may depend on your country of residence):

  • Gamblers Anonymous – www.gamblersanonymous.org
    International fellowship offering meetings and peer support for individuals with gambling problems.

  • GamCare – www.gamcare.org.uk
    Provides information, live chat and counselling for people affected by gambling (primarily UK‑focused, but resources are broadly useful).

  • Gambling Therapy – www.gamblingtherapy.org
    Offers global online support, including forums and live advice for anyone affected by problem gambling.

  • National Council on Problem Gambling (NCPG) – www.ncpgambling.org
    Primarily US‑focused, providing information, screening tools and access to local resources.

  • Your local health services
    Many countries provide mental health and addiction support through public health systems, private clinics or community organisations.

We are not affiliated with the above organisations and provide these links for informational purposes only.

10. Our Staff Training and Monitoring

To uphold our responsible gambling commitments:

  • Relevant staff receive training on responsible gambling, AML, data protection and customer interaction.
  • We monitor gameplay and transactional data for patterns that may indicate problem gambling or financial harm, in line with our legal and regulatory obligations.
  • Where appropriate, we may:
    • Contact you to discuss your gambling behaviour.
    • Suggest or apply limits, time‑outs or self‑exclusion.
    • Request additional information about your source of funds or circumstances.

Any such interventions are carried out with the objective of protecting you and complying with applicable regulations.

11. Limitations of Our Measures

While IntellectBet provides tools, information and safeguards, no system can guarantee prevention of all gambling‑related harm. You remain primarily responsible for your gambling decisions and for using the tools and support options available to you.

We strongly recommend that you:

  • Make use of our limit and exclusion tools proactively.
  • Seek independent financial and/or therapeutic advice if gambling is affecting your life.
  • Consider using third‑party blocking software if you wish to restrict access to all gambling websites, not just IntellectBet.

12. Contacting Us About Responsible Gambling

If you have any questions about this Responsible Gambling Policy, or if you wish to:

  • Set or modify a limit
  • Request a time‑out or self‑exclusion
  • Block bonuses or marketing
  • Report underage or unauthorised use of your account

Please contact us:

  • Live Chat: available via the website interface (subject to operational hours and availability)
  • Email: support@intellectbet.com

When contacting us, please use your registered email address and clearly state your request so that we can process it accurately and promptly.

By registering and using an IntellectBet Casino account, you acknowledge that you have read, understood and accepted this Responsible Gambling Policy, and you agree to use our services in accordance with these terms and with all applicable laws in your jurisdiction.